Niagara AX: Network Communication Failure Between Sites

Error

Software Version: Niagara AX

Error Code: Niagara Network communication failure between sites

Solution

Communication issues between Niagara network sites, often involving remote buildings. Solution:

1. Verify IT network configuration allows Fox/Foxs traffic between sites
2. Check firewall rules on both ends allow ports 1911 (Fox) and 4911 (Foxs)
3. Verify VPN or WAN connectivity if sites are geographically separated
4. Test basic network connectivity with ping and traceroute
5. Check for NAT/port forwarding issues if using public IPs
6. Verify DNS resolution if using hostnames instead of IPs
7. Check for network latency or packet loss issues
8. Review network timeouts in Niagara network configuration