SNE shows consistently high CPU usage and sluggish response

Engine remains offline in Site Director tree after downloading new archive with SCT

Organize floorplan overlays so operators can view equipment selectively by layer

Learn how to build space and equipment graphics in the Metasys User Interface

Create custom graphics for equipment that doesn't fit standard templates

NAE/SNE devices get stuck at Connecting status after moving to new network infrastructure

Metasys UI is slow to load, server is sluggish, CPU stays above 70%. Trends and graphics take 10+ seconds.

Metasys 11 stops working after Windows update to Windows 11. Login fails or system becomes unresponsive.

Metasys UI suddenly shows all readings as "????" across all graphics. Operators can't read setpoints or status.

Changing a setpoint in Metasys UI doesn't update the controller. Value reverts or doesn't register.