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Metasys 10.0+: Database Manager Timeout - Cannot Connect | BASidekick Wiki

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Metasys 10.0+: Database Manager Timeout - Cannot Connect

AnonymousDec 30, 20250 views

metasys troubleshooting database

Error

Software Version: Metasys 10.0+

Error Code: Metasys Database Manager timeout - Cannot connect to database

Solution

Timeout occurs when Metasys Database Manager attempts to connect to the database. Solution:

Verify SQL Server service is running
Check network connectivity between Metasys Server and SQL Server
Verify firewall rules allow SQL Server connections (default port 1433)
Confirm SQL Server authentication mode is set to mixed mode
Verify Metasys Database Manager is not installed before ADS/ADX
Check SQL Server login credentials are correct
Ensure SQL Server allows remote connections if database is on separate server

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